Comments on: Broadband In Kenya: Small Businesses, Big Pipes

By: Juha Kalulu

Juha Kalulu — Fri, 14 May 2010 12:22:03 +0000

Access Kenya have their woes but their understanding of the data market is amazing and have very good packages to choose from. i love that they have a flat fee and that you can incorporate a wireless router for multi-usage. I have used them now for 18 months and i do enjoy reasonable service. Tangerine will of course offer fabulous service for now because they have like 80 to 90 clients. so there is mad bandwidth available. let them have the 4000 that Access have then we talk.

By: Net net net

Net net net — Wed, 17 Feb 2010 20:24:15 +0000

Am gettin zuku and i want 2 knw if it good n did it take long 4 them 2 install it cause mine is comin 17 workin days

By: Sonny

Sonny — Fri, 12 Feb 2010 13:38:57 +0000

Yes Tangerine is good,;- whatever the speed you subscribe to is what you get.Am using tangerine and trust me its fantastic!!

By: anto

anto — Fri, 12 Feb 2010 12:12:09 +0000

Access Kenya, are the best ISP that you can join. their services are to the letter and they are 42% a head of other companies which are I S P’s they have good services.

By: Need net

Need net — Sat, 23 Jan 2010 20:47:46 +0000

I want 2 use tangerine is it good is it fast has any one had problems with it so far

By: Jim

Jim — Wed, 16 Dec 2009 07:45:42 +0000

I’m on Access Kenya’s Premium @Home package and the speed has deteriorated drastically from when I signed up (~6 months ago).

Their customer service staff are very fond of making promises that they do not deliver on (we’ll call you back – they don’t, we’ll send a team – they don’t, double the speeds on weekends and at night – not true) AND their accounts department behave like they’re using Powerpoint to do their accounts. They keep sending bills for invoices we’ve already paid for! Aaaargh!

Very disappointed, but from the comments above it seems they’re all the same…

By: John

John — Thu, 10 Dec 2009 14:48:44 +0000

Hmmm, what i have come to realize regarding Kenyan ISPs is that most of them make promises that they barely deliver on. Words like these are thrown loosely around…”super fast speeds” “dedicated connections” “guaranteed speeds” “quality”…*(put your sales pitch here), etc etc.

But the truth of the matter is that they are just obsessed with the $$$$, thats all you are to them just “X” more Ksh in their accounts.

Btw, anyone know of how the zuku service is? they have recently slashed their prices.

Peace.

By: Hillary

Hillary — Mon, 02 Nov 2009 14:01:16 +0000

Hi everyone,
I have been a user of Tangerine since they rolled out last year. this guys have been consistent. Unlike other ISPs i have connected before this has provided quality. Their support is also good in comparison to the rest of the ISPs

By: Nairobi Internet User

Nairobi Internet User — Wed, 24 Jun 2009 15:58:27 +0000

@SuperDude: So how did you find tangerine?

Anyone else who can testify to the said Accesskenya speeds? I’ve hardly heard of anyone else give them such a positive review…

By: surferdude

surferdude — Tue, 21 Apr 2009 14:49:57 +0000

I have also been on several ISPs but frankly noen has met my expectation. Safcom 3G has been the best in terms of speed, but the cost is way too high as they charge per MB, even on their so-called bundles.

I am pleased that BGM found Access Kenya to be ‘spot-on’ because I had innumerable problems with them. The speeds were hardly what I had paid for and I experienced so much downtime that I had to stop the subscription all together. I guess I was not as fortunate as BGM.

I am now opting to try Tangerine, and will see how reliable that one is.